Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.
We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.
Allow up to 5 business days for processing. Shipping times typically take anywhere from 4 to 10 days and packages are not insured. Make sure you are shipping to a secure location. We are not responsible for stolen packages.
Our orders are processed as quickly as possible, usually within 1 business day if order is placed before 3:00PM.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
If you are not 100% satisfied with your purchase, please contact us via email at [email protected] We will contact you back in regards to your request and if approved instructions on returning the item. Funds will not be refunded until item is received back and in our possession and at that time the item will be assessed and refund issued. Please review ALL below guidelines:
- ALL Sale items and Discounted items are final sale and non refundable.
- Any product you return must be in the same condition you received it and in the original packaging, tags still attached. Receipt/Order number is required for all returns.
- Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There will be no exceptions on these items.
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: [email protected]
All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
- Returns will be issued refunds in the form of a digital Gift Card.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been work or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
- Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 20 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- Please contact customer service at [email protected] . Please provide the order # for faster service and add Exchange in the subject line.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.
To ship back your order:
If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
Natty Grace Boutique
3258 Severn Ave
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.